The Logosoft Help Desk provides support in respect of both technical and operational issues during normal office hours (09:00 -17:00 Monday to Friday excluding public holidays). Customers are also able to access online resources, including a support forum, frequently asked questions page and download area.
Logosoft offers Out of Hours support to customers who require additional assistance. This enhanced support package is included in all Logosoft Cloud proposals.
The Logosoft customer support package includes free software upgrades to ensure that your system continues to reflect legal or market requirements and also leverages the latest technologies. The majority of our customers provide a 24/7/365 service with Logosoft systems at the heart of their operations so our development and testing cycle is necessarily extended to include a period of live use by a representative selection of willing customers. We do, however, plan to deliver at least one significant upgrade per annum. All customers are invited to contribute ideas for product enhancements to be included in future releases.
- Free Counter-Terrorism Training
- IFSEC Announces European Exhibition
- OSPAs Announced
- Happy Birthday, Logosoft
- Predicted Growth in Security Industry
- The British Security Awards
- Release Notes: Version 16
- The ACS Pacesetters Achievement Awards
- Revised Approved Contractor Scoring
- National Living Wage Increase
- IP Call Manager
- BSIA: Question and Answer with Mike Reddington
- Incentive Lynx Contract Win
- Merry Christmas from all at Logosoft
- Incentive FM joins ACS Pacesetters