Call Manager

Call Manager is an automatic call logging system for Operations Manager which further underpins customer service and lone worker health and safety commitments. The system includes two-way voice messaging and an optional dial-out facility.

  • Routine call logging is done automatically, freeing Control Room staff to deal with any problems as they arise
  • If required, the built-in voice messaging facilities can be used to manage and improve communications between the Control Room and security officers
  • Validation of incoming caller id means that Control Room staff are alerted to possible absences from site before they become customer complaints
  • Smaller guarding businesses can avoid the overhead of maintaining a Control Room or using contract services by utilising an optional call-out feature to alert supervisory staff to potential problems
  • Automatic logging of book-on, book-off and check calls from land line or mobile telephones
  • Validation of incoming caller id to detect calls from unexpected numbers or exchanges
  • Facility to replace the default call acknowledgement with recorded voice messages for security officers
  • Facility to record incoming voice messages which can be played within Operations Manager
  • Panic facility to alert Control Room staff to duress situations
  • Optional dial-out feature to support unmanned Control Room operations

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We have relied on Logosoft’s software since purchasing in 2005. Logosoft ensures that we are compliant with industry standards and streamlines our internal processes. We are able to confidently vet and schedule employees knowing that the software’s fail-safe checks are in place...
Cecil Bernard, Operations Director, CB Security
We have been using Logosoft since 1999 – and during this period the system has supported Kingdom through major organisational growth, proving to be a robust and scalable solution in meeting our (and the industry’s) changing requirements over the years...
Rob Barton, Kingdom Services Group
I would recommend Logosoft to any business that spends too much time rostering, contacting on-duty staff or gathering data to run invoice or pay routines. Logosoft’s products have changed a complex set of manual procedures into a few seconds work.
Mark Edwards, Senior Operations Manager, AP Security
We have used Logosoft for longer than 18 years...working with Logosoft has ensured we are able to keep an effective operational edge and utilise all of our assets effectively.
Dirk Wilson, Managing Director, Sector Security Services
The main benefit of Patrol Manager is that it is all in ‘real-time’, there is no need to visit sites and download patrol data – that information is old news whereas with the information from Patrol Manager we can monitor what the guards are doing at all times and react immediately to any problems.
Earl Knight, Managing Director, CE Security
Our experience with both the platform and the Logosoft team has been by far the best - having used several competitors in the past I can safely say that Logosoft software and customer service are second to none. I would not hesitate to recommend Logosoft to anyone who is looking for a turnkey software solution.
Jay Dunbar, Managing Director, Facilitas Group
Since using Logosoft we have found that we can collate more information more accurately which frees up time in other areas.
Fred Milner, Managing Director, Intacept Management Ltd.

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