Products

Call Manager is an automatic call logging system for Roster Manager PLUS which further underpins customer service and lone worker health and safety commitments. The system includes two-way voice messaging and an optional dial-out facility.

Benefits

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• Routine call logging is done automatically freeing Control Room staff to deal with any problems as they arise.

• If required, the built-in voice messaging facilities can be used to manage and improve communications between the Control Room and security officers

• Validation of incoming caller id means that Control Room staff are alerted to possible absences from site before they become customer complaints

• Smaller guarding businesses can avoid the overhead of maintaining a Control Room or using contract services by utilising an optional call-out feature to alert supervisory staff to potential problems.

Features

• Automatic logging of book-on, book-off and check calls from land line or mobile telephones

• Validation of incoming caller id to detect calls from unexpected numbers or exchanges

• Facility to replace the default call acknowledgement with recorded voice messages for security officers

• Facility to record incoming voice messages which can be played within Roster Manager PLUS

• Panic facility to alert Control Room staff to duress situations

• Optional dial-out feature to support unmanned Control Room operations