Call Manager is an automatic call logging system for Operations Manager which further underpins customer service and lone worker health and safety commitments. The system includes two-way voice messaging and an optional dial-out facility.
Routine call logging is done automatically, freeing Control Room staff to deal with any problems as they arise.
If required, the built-in voice messaging facilities can be used to manage and improve communications between the Control Room and security officers
Validation of incoming caller id means that Control Room staff are alerted to possible absences from site before they become customer complaints
Smaller guarding businesses can avoid the overhead of maintaining a Control Room or using contract services by utilising an optional call-out feature to alert supervisory staff to potential problems.
Automatic logging of book-on, book-off and check calls from land line or mobile telephones
Validation of incoming caller id to detect calls from unexpected numbers or exchanges
Facility to replace the default call acknowledgement with recorded voice messages for security officers
Facility to record incoming voice messages which can be played within Operations Manager
Panic facility to alert Control Room staff to duress situations
Optional dial-out feature to support unmanned Control Room operations
