Call Manager

Call Manager is an automatic call logging system for Operations Manager which further underpins customer service and lone worker health and safety commitments. The system includes two-way voice messaging and an optional dial-out facility.

  • Routine call logging is done automatically, freeing Control Room staff to deal with any problems as they arise
  • If required, the built-in voice messaging facilities can be used to manage and improve communications between the Control Room and security officers
  • Validation of incoming caller id means that Control Room staff are alerted to possible absences from site before they become customer complaints
  • Smaller guarding businesses can avoid the overhead of maintaining a Control Room or using contract services by utilising an optional call-out feature to alert supervisory staff to potential problems
  • Automatic logging of book-on, book-off and check calls from land line or mobile telephones
  • Validation of incoming caller id to detect calls from unexpected numbers or exchanges
  • Facility to replace the default call acknowledgement with recorded voice messages for security officers
  • Facility to record incoming voice messages which can be played within Operations Manager
  • Panic facility to alert Control Room staff to duress situations
  • Optional dial-out feature to support unmanned Control Room operations
Within the Logosoft Workforce Management suite we have implemented various modules, which now over many years form part of our core business functions in all departments...
Theo Botha, Information Security & Operations Manager, Interserve Support Services
We have used Logosoft for longer than 18 years...working with Logosoft has ensured we are able to keep an effective operational edge and utilise all of our assets effectively.
Dirk Wilson, Managing Director, Sector Security Services
The main benefit of Patrol Manager is that it is all in ‘real-time’, there is no need to visit sites and download patrol data – that information is old news whereas with the information from Patrol Manager we can monitor what the guards are doing at all times and react immediately to any problems.
Earl Knight, Managing Director, CE Security
We have been using Logosoft since 1999 – and during this period the system has supported Kingdom through major organisational growth, proving to be a robust and scalable solution in meeting our (and the industry’s) changing requirements over the years...
Rob Barton, Kingdom Security
Logosoft Roster Manager and Logosoft Call Manager allow us to provide our service efficiently and effectively while maintaining access to the information we need in real time.
David King, Associate Director Finance, Ward Security Ltd
Our experience with both the platform and the Logosoft team has been by far the best - having used several competitors in the past I can safely say that Logosoft software and customer service are second to none. I would not hesitate to recommend Logosoft to anyone who is looking for a turnkey software solution.
Jay Dunbar, Managing Director, Facilitas Group
Since using Logosoft we have found that we can collate more information more accurately which frees up time in other areas.
Fred Milner, Managing Director, Intacept Management Ltd.
© Copyright 2015 Logosoft. All rights reserved.